Returns & Exchanges

Due to the perishable nature of our ranch-raised meats and food products, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our high quality standards, please follow the steps below for a full resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package and ensure all items are present and remain at a safe, chilled temperature.

• 2.
  Document Issues

  If there are any concerns regarding product quality or shipping damage, take clear photos of the packaging and the specific items in question.

• 3.
  Contact Customer Support

  Email our team at Pumpkin Creek Ranch within 48 hours of delivery with your order number and the documentation of your concerns.

• 4.
  Resolution Process

  Our team will review your claim and issue a replacement shipment or a full refund to your original payment method depending on the circumstances.